The link to your media will never change.It’s best to wait until the media has finished processing before sharing the link with others. Once the video or image has been processed, it will be ready for viewing.

This is normal, but if your media remains at 0% for more than a couple hours there may be something wrong with the file. While media is waiting in the queue, it’s processing status will remain at 0%. This is a shared queue, so there may be other pieces of media “in line” ahead of yours. If a connection is ever lost, the upload should automatically resume once the connection is re-established.Īfter Knowmia has received the file, the media will be placed in the processing queue. On rare occasions, some devices may pause the upload process if they enter sleep mode. If the device loses its connection or is powered down, the upload step will be put on hold until the device is on and connected again. Make sure your device remains powered on and connected to the Internet during the upload step. We recommend a high-speed wired or Wi-Fi connection for large media uploads. Reasons why your upload may be slow, or even stuck: Depending on the size of the file and the speed of your Internet connection, this could take anywhere from a few seconds to several hours (in extreme cases).

When a submission request is complete, you'll be taken to your video page on Knowmia.Īfter the submission request is received and the link is created, the file still needs to be uploaded from your device. This request includes the media title, description, file type, and file name. This process is the same no matter if the media is sent from the Knowmia Classic Recorder, the TechSmith Fuse mobile app, or other programs like Snagit or Camtasia.įirst, your device sends a request to Knowmia. Media sent to Knowmia (formerly TechSmith Relay) goes through a three-step process.

Techsmith relay